Privacy Policy

Your privacy is of paramount importance to us. At 369 Medicare by 369Hub Ventures Private Limited, we are committed to protecting your personal information, respecting your privacy rights, and providing you with transparency regarding our practices. This privacy policy provides detailed information about how we process your data and your rights in relation to your personal information.

Collection of Personal Data:

When you interact with our platform, we collect various types of personal information to provide and improve our services. The nature of the data collected depends on the interaction, but it typically includes:

    Identification Information: This includes information you provide during registration or in your profile, such as your name, email address, contact number, location, and other identifying data.

    Technical Data: When you visit our website or use our app, we automatically collect technical data such as IP address, device type, operating system, browser type, and other related information to ensure optimal user experience.

    Usage Data: This involves information about how you use our platform, the courses you view or enroll in, your learning progress, and any interactions you may have on our platform. This data aids us in personalizing and improving your learning experience.

In addition to the methods described above, we may collect data through cookies, server logs, and other similar technologies.

Purpose of Data Collection and Use:

We collect and use your personal data with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. The primary purposes of data collection include:

    Account Management: To create and manage your account, provide customer support, and ensure that you receive timely updates and notices about changes to our services.

    Security Measures: To maintain the security and integrity of our services, detect and prevent fraud, and ensure that our services are used in compliance with the terms and conditions.

    Service Delivery: To deliver and facilitate delivery of services to the user, personalize your learning experience, and respond to inquiries and requests.

    Marketing Activities: We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

Sharing of Data with Third Parties:

We may share your data with trusted third parties under strict confidentiality terms. Such parties could include service providers who assist us with customer support, IT support, marketing and advertising, or in the operation of our website. All our third-party service providers are required to take appropriate security measures to protect your personal data. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

User Rights over Personal Data:

You have numerous rights concerning your personal data. These include the right to access, rectify, erase, and restrict processing of your personal data, and the right to object to certain processing activities.

    Access: You can request access to your personal data, and we can provide you with a copy of the personal data we have on you.

    Rectification: You have the right to correct any inaccurate or incomplete personal data we hold about you.

    Erasure: You have the right to request the deletion or removal of your personal data when there is no compelling reason for us to keep using it.

    Processing Restriction: You can ask us to stop processing your data if you contest its accuracy, require us to keep it in order to establish, exercise, or defend legal claims, or object to its processing.

    Data Portability: You have the right to obtain and reuse certain personal data foryour own purposes across different services, where we are processing this data with your consent or under a contract and the processing is done by automated means.

    Objection: If we process your personal data for direct marketing or legitimate interests, you can object to this processing at any time.

We respect your decision to exercise these rights and aim to respond to your requests within a reasonable time.

Changes to the Privacy Policy:

We continuously review our practices and policies to ensure our services are consistent with current privacy and data protection standards. Consequently, we may update this privacy policy from time to time. Any substantial changes that affect your rights and freedoms or the way we process your personal data will be communicated to you through an announcement on our platform or an email to your registered email address.

Security of Personal Data:

The security of your personal data is a top priority for us. We follow industry-standard data protection procedures and have implemented stringent technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure.

Data Retention:

We retain your personal data as long as necessary for the fulfilment of the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

Cookies and Other Tracking Technologies:

We may use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

International Data Transfers:

In order to facilitate our global operations, we may transfer, store, and process your personal information in countries other than your own. Our service providers may also be based in different countries. These countries may have data protection laws that are different from those of your country. However, we take steps, including through contracts, to ensure that your data is treated securely, lawfully, and with the same protection mechanisms we use in our operations.

Contact Us:

If you have any questions, concerns, or complaints about this Privacy Policy, or our data practices, or if you want to exercise any of your rights described in this Privacy Policy, please feel free to contact us at Your privacy is important to us, and we will respond to all requests, inquiries, or concerns as soon as possible. By using our services, you acknowledge that you have read and agreed to this privacy policy and the associated terms. We are grateful for your trust in us with your personal data and are committed to protecting it and using it responsibly. We are dedicated to ensuring that you have control over your data and can make informed decisions about your privacy.